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NHS St Helens and Knowsley Teaching Hospitals

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To pay a compliment

We're always happy to hear if you've been pleased with the service you have received. We share all compliments with the service and individuals involved this helps our staff recognised for the great work they do every day.

The best people to speak to are the team(s) providing your care and they will pass your feedback on. If you would prefer to speak to someone else then please call 01744 646 473.

To make a complaint

If you have a complaint that has not been resolved while you were in clinic, please call us on 01744 646 473.

Please ensure that you include your contact details to the email so that a member of our senior nursing team can follow your complaint up.

For test results:

You will receive test results via your mobile phone within 2 weeks please call 01744 646 008. Please do not call until it has been 2 weeks. If you do not have a mobile phone, please return to the clinic for your results. 

For clinic opening times 

Please visit the clinic tab on the home page

For training, education and events:

Please contact  the Contraception & Sexual Health Service Health Improvement Team : 01744 457243 or email:

Have you used our service in the past yearr? Please tell us about your visit.

What our patients have to say is really important to us, if you can spare 5 minutes we would appreciate your feedback on how you accessed the service during over the past year 


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